Hi, my name is Ryan, and I’m part of the support team here at ABI. We thank you for your purchase, but most importantly, we welcome you into the family of ABI product owners. At ABI, we are focused on ensuring our customers have a remarkable ownership experience. What this means is that you, our customer, enjoys owning and using your ABI products so much that you can’t help but talk about it. This is our focus, and we have crafted support services and resources to ensure this is a reality for each of our customers. Let’s talk about how you can take advantage of our world class support services.
We have three primary support methods. To access self-service support, simply go to abisupport.com, or if you’re already on our website, look at the top of the page and click the support link. If on a mobile device, click menu and then support. Now find your product and select the desired resource. These resources include PDF’s of setup guides, manuals, warranty information, and more that you may download and print. For some of our products, we even have videos to assist you. While on our support site, you may submit a support request or chat live with a support team member. If you submit a support request, we will respond within a business day or sooner. With live chat, you will be immediately connected to a support team member to serve you. If an agent is unavailable, the live chat service will not be shown on our support site.
While self-service support is handy for our customers, we do not consider a replacement for the personal touch. That’s why we are most proud of our dedication to premium level individualized phone support at no extra charge. When you purchased from ABI, you also acquired a support team staffed with true industry professionals with years of experience and knowledge. Our team will walk with you throughout the usable life of your product. And this support began the moment you decided to join the family of ABI product owners. So if you have questions about support, documentation, delivery, initial setup, general use, operational tips for specific applications, replacements of wear parts, or simple maintenance, give us a call for support that only a company like ABI can provide. And always remember that if you forget how to contact us in the future, simply find the serial number plate on your product. Our phone number and web address are right there.
Now that you’re part of our family. Don’t be shy. Give us a call at 855-211-0598 with your questions. Our focus is to ensure our customers have a remarkable ownership experience and you can help by reaching out to us whenever you have questions. Thank you for your time today, and we look forward to speaking with you soon.