Money Back Guarantee
Money Back Guarantee and Return Policy offer excludes Kiser Water Wagons/Trailers, Horse Walkers, Barns/Shelters, Custom Footings & Arenas & parts. Offer only valid when order is shipped within the continental United States. Click the product of interest below for it’s unique Money Back Guarantee and Return Policy details.
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Standard Return Policy
|30 Day Return Policy: ABI will consider a refund on returns initiated within thirty (30) days of delivery of UNUSED products. ABI encourages customers to use caution when placing an order, as once shipped the item may only be returned or exchanged if ABI expressly consents. Refunds are for the purchase price of product(s) only; shipping and handling charges are not refundable, even if a discount was extended to reduce freight charges paid by the customer. The customer is responsible for all shipping costs including original charges incurred to deliver the product to the customer and costs to return the product back to ABI from the customer. If the product(s) has been used or otherwise reduced in resale value, up to a twenty five percent (25%) restocking fee may be applied to items returned. When product(s) is received (by purchaser) we recommend you keep the pallet it was shipped on as well as any packing material as it may be needed for return. No refunds will be made until all return products are in ABI’s procession. Customer shall not be responsible for damage caused by the shipping company delivering the product, as long as such damage is noted on the delivery receipt at the time of delivery or the shipment is refused. Defects in material and workmanship are covered by applicable warranties. ABI retains the exclusive and sole right as to whether an item may be returned, exchanged or order cancelled once the order has been shipped. In order to obtain a refund or exchange, prior written approval must be given by ABI. Call 877.788.7253 (8AM-5PM, EST, Monday – Friday) to initiate a return request.|